Mobile phones contain personal, financial and account information that can be misused if a device is lost or stolen. Preparing in advance can help protect sensitive information, support faster recovery and reduce the risk of fraud, impersonation and unauthorised access.
Parents and guardians should help children to:
- Set strong screen locks and enable account verification.
- Activate device-tracking, remote-lock and recovery features.
- Record the phone’s IMEI number and keep it in a secure place.
- Regularly back up important contacts, photos and documents.
- Avoid storing passwords, PINs or sensitive information openly on the device.
- Report a missing or stolen phone immediately.
When a phone is lost or stolen, prompt action is essential. Contact the mobile network provider to block the SIM card and device, change passwords for accounts, use available tracking or remote-lock features, and review accounts for suspicious activity.
Prepare early. Respond quickly. Protect your child’s digital identity.